ITFlow

Self-Hosted

Open-source IT service management tool with ticketing & asset tracking

Overview

ITFlow is an open-source IT service management (ITSM) platform for small-to-medium teams. It features a robust ticketing system with SLA tracking, hardware/software asset management, a self-service knowledge base, and role-based user access. Deployable via Docker or manual setup, it prioritizes self-hosted data control and privacy, avoiding SaaS lock-in while supporting core IT operations like incident resolution and inventory tracking.

Self-Hosting Resources

Find Official Image on Docker Hub View Source & Docs

Below is a reference structure for docker-compose.yml. ⚠️ Do NOT run blindly. Replace placeholders with official values.

docker-compose.template.yml TEMPLATE


version: '3'
services:
  itflow:
    image: <OFFICIAL_IMAGE_NAME>:latest
    container_name: itflow
    ports:
      - "8080:<APP_INTERNAL_PORT>"
    volumes:
      - ./data:/app/data
    restart: unless-stopped

Key Features

Ticketing system with SLA monitoring
Hardware & software asset inventory management
Self-service knowledge base for users

Frequently Asked Questions

? Is ITFlow hard to install?

ITFlow supports Docker deployment, simplifying setup for container-savvy users. A manual installation guide is also available, but basic server knowledge (Linux, web servers) is recommended for smooth deployment and maintenance.

? Is it a good alternative to Zendesk?

Yes—ITFlow offers core ticketing and asset management features for free, ideal for teams wanting self-hosted control. However, it lacks advanced Zendesk features like multi-channel support (chat, social) or enterprise-level analytics.

? Is it completely free?

ITFlow is 100% free and open-source under the MIT License. There are no hidden costs; users only pay for hosting (server/cloud instance) and any associated maintenance.

Top Alternatives

Zendesk Search Google

Freshservice Search Google

Tool Info

Pricing Open Source

Category Ticketing

Platform Self-Hosted

Pros

⊕ Full data ownership via self-hosting
⊕ No subscription or license fees
⊕ Integrated asset management (no separate tool needed)

Cons

⊖ Requires basic server administration skills
⊖ Limited third-party integrations compared to SaaS tools
⊖ UI less polished than premium alternatives