Libredesk

Self-Hosted

Open-source self-hosted ticketing system for customer support teams

Overview

Libredesk is an open-source ticketing solution built for small to medium support teams. It centralizes customer queries from email, web forms, and chat into a unified dashboard, enabling ticket assignment, priority sorting, and SLA tracking. Features include a built-in knowledge base, team collaboration tools, and customizable workflows. Deployable via Docker compose for quick setup or bare-metal installation for full control, it integrates with Slack and LDAP. Ideal for privacy-focused teams avoiding proprietary ticketing costs.

Self-Hosting Resources

Find Official Image on Docker Hub View Source & Docs

Below is a reference structure for docker-compose.yml. ⚠️ Do NOT run blindly. Replace placeholders with official values.

docker-compose.template.yml TEMPLATE


version: '3'
services:
  libredesk:
    image: <OFFICIAL_IMAGE_NAME>:latest
    container_name: libredesk
    ports:
      - "8080:<APP_INTERNAL_PORT>"
    volumes:
      - ./data:/app/data
    restart: unless-stopped

Key Features

Multi-channel ticket management (email, web, chat)
Customizable workflows & SLA tracking
Built-in knowledge base for self-service support

Frequently Asked Questions

? Is Libredesk hard to install?

Libredesk offers Docker compose files for quick containerized setup, which is easy for users familiar with Docker. Bare-metal installation needs configuring Nginx and PostgreSQL, requiring basic sysadmin knowledge.

? Is it a good alternative to Zendesk?

Yes, for teams prioritizing self-hosting and cost savings. It covers core ticketing features but lacks advanced enterprise tools like predictive analytics found in Zendesk.

? Is it completely free?

Libredesk is open-source under GPLv3, so it’s free to use, modify, and self-host without any licensing fees. Core features have no hidden costs.

Top Alternatives

Zendesk Search Google

Freshdesk Search Google

Intercom Search Google

Tool Info

Pricing Open Source

Category Ticketing

Platform Self-Hosted

Pros

⊕ Privacy-focused self-hosted deployment
⊕ No recurring subscription fees
⊕ Extensible via API and third-party integrations

Cons

⊖ Limited enterprise features compared to Zendesk
⊖ Requires basic server administration skills
⊖ Smaller community support than major alternatives