Live Helper Chat

Self-Hosted

Open-source live chat and customer support system for websites

Overview

Live Helper Chat is an open-source, self-hosted live chat and customer support platform for businesses to engage with website visitors. It offers real-time chat, ticket management for offline queries, automated chatbots, multi-agent collaboration, and customizable widgets. Deployable via Docker or PHP/MySQL servers, it integrates with WordPress, Shopify, and other CMS/e-commerce tools. Features include visitor tracking, file sharing, canned responses, and multi-language support—ideal for privacy-focused teams avoiding SaaS lock-in.

Self-Hosting Resources

Find Official Image on Docker Hub View Source & Docs

Below is a reference structure for docker-compose.yml. ⚠️ Do NOT run blindly. Replace placeholders with official values.

docker-compose.template.yml TEMPLATE


version: '3'
services:
  live_helper_chat:
    image: <OFFICIAL_IMAGE_NAME>:latest
    container_name: live-helper-chat
    ports:
      - "8080:<APP_INTERNAL_PORT>"
    volumes:
      - ./data:/app/data
    restart: unless-stopped

Key Features

Real-time live chat for website visitor engagement
Ticket management system for offline customer queries
Customizable chatbots and automated response workflows
Multi-agent collaboration with role-based access

Frequently Asked Questions

? Is Live Helper Chat hard to install?

It’s straightforward with Docker (one-click deployment options) or traditional PHP/MySQL setup. Detailed documentation and community guides help with installation, configuration, and integration with your website.

? Is it a good alternative to Intercom or Zendesk Chat?

Yes—for businesses prioritizing data privacy and cost savings. It offers core live chat and ticketing features, though it lacks some advanced analytics or third-party integrations of premium SaaS tools.

? Is Live Helper Chat completely free?

The core open-source version is 100% free to use, modify, and self-host. Optional paid add-ons (like premium support or advanced modules) are available but not mandatory.

Top Alternatives

Intercom Search Google

Zendesk Chat Search Google

Drift Search Google

Tool Info

Pricing Open Source

Category Communication - Custom Communication Systems

Platform Self-Hosted

Pros

⊕ Privacy-focused (self-hosted data control)
⊕ No subscription fees (core open-source version free)
⊕ Highly customizable chat widgets and branding
⊕ Seamless integration with popular CMS and e-commerce platforms

Cons

⊖ Requires PHP/MySQL server setup (or Docker knowledge)
⊖ Steeper learning curve for advanced features like chatbots
⊖ Limited official support compared to SaaS alternatives