Tiledesk
Self-HostedOpen-source omnichannel customer support platform with AI chatbots
Overview
Tiledesk is an open-source omnichannel customer support platform combining live chat, AI-powered chatbots, ticket management, and team collaboration tools. It integrates with WhatsApp, email, and web chat for seamless customer interactions. Deployable via Docker or Kubernetes, it gives full data control and workflow customization—ideal for replacing proprietary support tools while scaling with business needs.
Key Features
- Omnichannel support across chat, email, and WhatsApp
- No-code AI chatbot builder for automated responses
- Self-hostable via Docker/Kubernetes for data privacy
Frequently Asked Questions
? Is Tiledesk hard to install?
Tiledesk is easy to install using Docker Compose with a single command, making it accessible for most users. For Kubernetes deployments, some technical expertise is needed, but official docs provide detailed step-by-step guides.
? Is it a good alternative to Zendesk?
Yes—Tiledesk offers core Zendesk-like features (omnichannel support, tickets, chatbots) but as open-source software, it avoids subscription fees and lets you customize workflows. It’s perfect for businesses prioritizing data control over enterprise-level extras.
? Is it completely free?
The self-hosted community edition is 100% free and open-source. Paid cloud plans exist for hosted instances with priority support and advanced integrations, but self-hosting has no ongoing costs beyond your server infrastructure.
Top Alternatives
Tool Info
Pros
- ⊕ Full control over customer data (self-hosted option)
- ⊕ No-code tools for non-technical teams to build chatbots
- ⊕ Integrates with popular business tools like Slack and CRM systems
Cons
- ⊖ Requires basic server knowledge for self-hosting setup
- ⊖ Advanced analytics features are limited compared to enterprise SaaS
- ⊖ Smaller user community than major proprietary platforms