UVDesk
Self-HostedOpen-source helpdesk & customer support platform for teams
Overview
UVDesk is an open-source helpdesk solution designed to streamline customer support workflows. It offers ticket management with automation, multi-channel support (email, chat, social media), and customizable knowledge bases. Deployable via Docker, manual setup (PHP/MySQL), or cloud hosting, it integrates with tools like Slack and WordPress. Its modular architecture allows customization to fit team needs, prioritizing data control for self-hosted users as a cost-effective alternative to proprietary helpdesk tools.
Self-Hosting Resources
Below is a reference structure for docker-compose.yml.
⚠️ Do NOT run blindly. Replace placeholders with official values.
version: '3'
services:
uvdesk:
image: <OFFICIAL_IMAGE_NAME>:latest
container_name: uvdesk
ports:
- "8080:<APP_INTERNAL_PORT>"
volumes:
- ./data:/app/data
restart: unless-stopped Key Features
- Ticket management with automation and SLA tracking
- Multi-channel support (email, chat, social media)
- Customizable knowledge base and community portal
Frequently Asked Questions
? Is UVDesk hard to install?
UVDesk offers multiple installation options: Docker (simplest for quick setup), manual installation (PHP/MySQL), or one-click deployments on cloud platforms like Cloudways. Docker reduces technical effort, making it accessible for teams with basic server knowledge, though manual setup may require familiarity with web hosting.
? Is UVDesk a good alternative to Zendesk?
Yes! UVDesk provides core helpdesk features (ticket management, knowledge base, multi-channel support) for free (open-source), making it a budget-friendly alternative to Zendesk. However, it lacks some enterprise-level features like advanced AI analytics or global SLA management found in Zendesk's paid plans.
? Is UVDesk completely free?
The UVDesk Community Edition (core platform) is 100% free and open-source under the MIT License. Paid plans (UVDesk Cloud) are available for hosted solutions, offering additional features like priority support, custom branding, and advanced integrations, but the self-hosted core remains free.
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Tool Info
Pros
- ⊕ Self-hosted option for full data privacy
- ⊕ Core features available for free (open-source)
- ⊕ Integrates with popular tools like Slack and WordPress
Cons
- ⊖ Requires technical expertise for self-hosting setup
- ⊖ Advanced features (AI chatbots) limited in free edition
- ⊖ Steeper learning curve for complex workflow customizations