Wazo
Self-HostedOpen-source unified communication platform for SIP telephony and team collaboration
Overview
Wazo is an open-source unified communication system integrating SIP telephony, video conferencing, team chat, call center tools (ACD, queues, reporting), IVR, voicemail, and presence management. It supports standard SIP devices/protocols, compatible with most IP phones and softphones. Deployable via Docker, virtual machines, or bare metal, it offers full control over infrastructure. Features include a web admin panel, REST APIs for customization, and CRM integrations (Salesforce, Zendesk). Ideal for teams needing a self-hosted alternative to proprietary UCaaS solutions.
Self-Hosting Resources
Below is a reference structure for docker-compose.yml.
⚠️ Do NOT run blindly. Replace placeholders with official values.
version: '3'
services:
wazo:
image: <OFFICIAL_IMAGE_NAME>:latest
container_name: wazo
ports:
- "8080:<APP_INTERNAL_PORT>"
volumes:
- ./data:/app/data
restart: unless-stopped Key Features
- Unified SIP telephony & video conferencing
- Call center tools (ACD, queues, analytics)
- REST API for custom integrations
- Web-based admin dashboard for configuration
- CRM & third-party app compatibility
Frequently Asked Questions
? Is Wazo hard to install?
Wazo offers simplified installation via Docker (recommended for beginners) or via virtual machines/bare metal. Basic setup is straightforward, but configuring advanced features like call centers or IVR may require familiarity with SIP protocols and system admin skills. Community docs and forums provide helpful guidance.
? Is it a good alternative to RingCentral?
Yes—Wazo provides core UC features (SIP calls, video, chat) as a self-hosted option, giving full data ownership and avoiding recurring SaaS costs. While RingCentral offers managed support and more pre-built integrations, Wazo is ideal for teams prioritizing control over their communication infrastructure.
? Is it completely free?
Wazo’s community edition is open-source and free to use with no licensing fees. Paid plans are available for enterprise support, professional services (setup/customization), and cloud-hosted instances, but the core unified communication functionality remains free.
Top Alternatives
People Also Ask about Wazo
Tool Info
Pros
- ⊕ Full data control via self-hosted deployment
- ⊕ Open-source core with no subscription fees
- ⊕ Supports standard SIP devices and protocols
- ⊕ Extensible via plugins and APIs
Cons
- ⊖ Steeper learning curve for advanced setups
- ⊖ Requires server resources for call handling
- ⊖ Enterprise support requires paid plans
- ⊖ Fewer pre-built integrations than SaaS tools