Frappe Helpdesk

Self-Hosted

Open-source support ticketing system for self-hosted teams

Overview

Frappe Helpdesk is an open-source, self-hosted ticketing solution built on the Frappe Framework, designed to streamline customer support workflows. It offers ticket tracking, automated assignment, SLA enforcement, multi-channel support (email, web forms), and integration with knowledge bases. Deploy via Docker for quick setup, manual installation on your server, or use Frappe Cloud for managed hosting. Features include canned responses, reporting dashboards, and a customer self-service portal—ideal for small to medium teams seeking data control and cost-free ticketing tools.

Self-Hosting Resources

Find Official Image on Docker Hub View Source & Docs

Below is a reference structure for docker-compose.yml. ⚠️ Do NOT run blindly. Replace placeholders with official values.

docker-compose.template.yml TEMPLATE


version: '3'
services:
  frappe_helpdesk:
    image: <OFFICIAL_IMAGE_NAME>:latest
    container_name: frappe-helpdesk
    ports:
      - "8080:<APP_INTERNAL_PORT>"
    volumes:
      - ./data:/app/data
    restart: unless-stopped

Key Features

Ticket tracking & automated assignment
SLA management & performance reporting
Multi-channel support (email, web forms)
Knowledge base integration

Frequently Asked Questions

? Is Frappe Helpdesk hard to install?

Installation is simplified with Docker (using official compose files) for quick setup. Manual installation requires familiarity with the Frappe Framework (Python, MariaDB), but Frappe Cloud also offers one-click deployment for managed hosting.

? Is it a good alternative to Zendesk?

Yes—for teams prioritizing self-hosted data control and open-source flexibility. It covers core ticketing, SLA, and collaboration features but lacks some enterprise-level tools (like advanced AI or global support centers) of Zendesk.

? Is it completely free?

Yes—Frappe Helpdesk is licensed under MIT, so it’s free to use, modify, and self-host. There are no hidden fees, though hosting costs (e.g., server or cloud) may apply depending on your deployment choice.

Top Alternatives

Zendesk Search Google

Freshdesk Search Google

Tool Info

Pricing Open Source

Category Ticketing

Platform Self-Hosted

Pros

⊕ Full data control via self-hosting
⊕ No licensing fees (MIT open-source)
⊕ Seamless integration with Frappe ecosystem apps

Cons

⊖ Requires basic Frappe framework knowledge for advanced customization
⊖ Lacks some enterprise features of proprietary tools like Zendesk